SHIPPING & RETURNS

SHIPPING

Every order is carefully prepared and meticulously packaged to ensure your headscarf arrives in perfect condition.

SHIPPING COSTS

Within the Netherlands, Belgium, Luxembourg, and Germany, we apply a fixed rate of €4.95. For orders over €125, shipping within these regions is free of charge.

For other destinations, shipping costs are automatically calculated during checkout, based on the address provided.

PROCESSING & DELIVERY TIME

Orders are shipped within 1 business day on weekdays.

The final delivery time depends on the carrier and the destination. Please note that packages are not always processed or sorted during the weekend, which may cause deliveries to be postponed to the next business day.

SHIPPING PROCESS DELIVERY

After dispatch, you will receive an email with a track & trace code, allowing you to easily track your order.

Through the carrier, it is often possible to:

adjust a delivery time
select delivery to neighbors
choose a collection point

ADDRESS CHANGES

As long as an order has not yet been shipped, we are happy to help with changing the delivery address.

Once shipped, it is unfortunately no longer possible to make changes. To ensure the security of your order, address changes can only be processed carefully at an early stage.

PACKAGING

Every order is wrapped in Asámi tissue paper and protected in a shipping envelope. For transport, the shipment is additionally provided with a protective shipping bag.

Through this careful construction, we ensure that your order is delivered to you in the best possible condition.

UNDELIVERED ORDER

If an order is delivered according to the track & trace but has not been received, we ask you to report this to us by email within 7 days of the reported delivery date. Within this period, we can initiate an investigation with the carrier and guide you through the process.

RETURNS

Should a headscarf not entirely meet your expectations, we offer a meticulous and clear return process. We will guide you step by step, ensuring the process is simple and straightforward.

RETURN PERIOD

Returns are possible within 14 days of receiving your order.

CONDITIONS

To process a return carefully, we ask you to return the item in its original condition.

This means the item is:

unworn and unwashed
free from stains, odors, or signs of use
provided with all original labels and price tags
returned in its original packaging, including any accessories

Headscarves from which labels have been removed or that show signs of use cannot be accepted.

IMPORTANT TO KNOW

We advise you to carefully inspect items before removing labels. Once labels have been detached, we can no longer accept the item as a return.

REGISTER A RETURN

You can easily register a return via the contact page. After registration, you have 7 days to return the headscarf according to the specified steps.

RETURN SHIPMENT

The costs for returns are at your own expense, unless otherwise agreed.

We advise you to send your return with a traceable shipping method and to keep the shipping receipt until the return has been fully processed.

INSPECTION & REFUND

Upon receipt, your return will be carefully inspected.

Processing takes place within a few business days
Upon approval, the amount will be refunded via the original payment method
Depending on the payment provider, processing may take several days

UNACCEPTED RETURNS

If a return does not meet the conditions, we reserve the right not to accept it. In that case, the headscarf can be returned upon request, with shipping costs at your own expense.

DAMAGED OR INCORRECT DELIVERY

We advise you to check your order immediately upon receipt.

Should a headscarf be damaged or not match your order, please contact us as soon as possible and include photos if possible. We will provide a suitable and careful solution.