These terms and conditions apply to every offer made by Asámi and to every distance contract concluded between Asámi and the consumer.
Do you have any questions? Please contact us via the contact form.
Company details:
Asámi
Atoomweg 63
3542 AA Utrecht
Chamber of Commerce: 93660995
We reserve the right to change these conditions. The most recent version is always applicable.
1. Products
1.1. Asámi sells clothing and related products in the bold modest fashion segment.
1.2. We do our best to display products as accurately as possible. Small deviations in colour, structure or fit do not give the right to dissolution.
2. Prices and payments
2.1. All prices on the website include VAT and exclude any shipping costs, unless otherwise stated.
2.2. Payment is made via Mollie and Shopify Payments.
2.3. For orders of €125 or more, shipping in the Netherlands, Belgium, Luxembourg and Germany is free, unless otherwise indicated.
3. Delivery
3.1. Delivery takes place at the address you provided.
3.2. After shipment, you will receive a track & trace code.
3.3. A carrier chosen by us will take care of the shipment.
3.4. We strive for fast delivery but do not guarantee a fixed delivery time.
3.5. If delivery is delayed, we will inform you as soon as possible.
3.6. Delivery will take place no later than 30 days after the order.
If delivery is not possible within this period, you are entitled to:
- dissolution of the agreement and full refund, or
- delivery of a replacement product (in consultation).
Shipping risk
3.7. The risk of damage and loss lies with us until the moment of delivery.
3.8. If a package is registered as delivered by the carrier, this counts as proof of delivery, unless you make it plausible that this is not correct.
4. Right of withdrawal (Return)
4.1 Cooling-off period
You have the right to cancel your order up to 14 days after receipt without giving any reason.
4.2 Registering a return
Within these 14 days, you can register your return via:
- the return form, or
- email to hello@asami.world
4.3 Returning
After registering your return, you have 7 days to return the product.
4.4 Return conditions
- Product must be unworn and undamaged
- Product must be in its original packaging, if reasonably possible
- Labels and hygiene seals must be intact
Hygiene products:
Products with a hygiene seal cannot be returned if the seal has been broken.
4.5 Return costs
The costs of the return shipment are for the customer. Asámi will provide a return label for this. The costs thereof will be deducted from the amount to be refunded.
4.6 Refund
After receipt and approval of the return, you will receive the amount to be refunded within 14 days to the same payment method as used for the original order, unless otherwise agreed.
In case of a full return of the order within the statutory cooling-off period, you will receive the full purchase amount back, including the standard shipping costs paid for the outbound shipment.
In case of a partial return, where you keep part of the order, the standard shipping costs of the outbound shipment will not be refunded. In that case, you will only receive the purchase amount of the returned items.
5. Liability
5.1. Asámi is not liable for damages caused by incorrect use of products.
5.2. Our liability is limited to the amount of the order.
5.3. This limitation does not apply in cases of intent or gross negligence.
5.4. We are not liable for indirect damages such as consequential loss or lost profit.
6. Privacy
We process personal data in accordance with the GDPR. See our Privacy Policy for more information.
7. Intellectual property
All content (images, texts, designs and prints) is the property of Asámi or is used lawfully. Use without permission is not allowed.
8. Complaints
8.1. Complaints can be submitted via hello@asami.world
8.2. You will receive a confirmation within 2 days
8.3. You will receive a substantive response within 14 days
9. Disputes
9.1. All agreements are governed by Dutch law
9.2. Disputes will be submitted to the competent court in Midden-Nederland (Central Netherlands)
9.3. You can also use the European ODR platform:
http://ec.europa.eu/odr
