FREQUENTLY ASKED QUESTIONS
Everything you want to know, in one place.
ORDER
How do I place an order?
Choose your favorite Asámi product, add it to your shopping cart and follow the steps in the checkout. Once your payment has been completed, you will receive a confirmation by email.
CAN I STILL CHANGE OR CANCEL MY ORDER?
As long as your order has not yet been processed, we are happy to see what is still possible. Therefore, please contact us as soon as possible. Once an order has been shipped, we cannot change or cancel it.
I HAVE NOT RECEIVED A CONFIRMATION EMAIL. WHAT NOW?
First check your spam or junk email folder. If you have not received anything there, please feel free to contact us. We will then look carefully with you.
PAY
WHICH PAYMENT METHODS DO YOU ACCEPT?
At Asámi you pay easily and securely with iDEAL, credit card (Visa, Mastercard and American Express) and PayPal. All payments are made via a secure payment environment.
DO THE PRICES ON THE WEBSITE INCLUDE VAT?
Yes. All prices on the Asámi website include VAT. Any shipping costs are shown separately unless otherwise stated.
WHY DID MY PAYMENT FAILED?
This can have various causes, such as a temporary disruption, insufficient funds or an interruption during checkout. Please try again or choose another payment method. If it still doesn't work, please feel free to contact us.
WILL I RECEIVE AN INVOICE FOR MY ORDER?
Yes. After your order you will first receive a confirmation by e-mail. You will then also receive the invoice by email for your administration.
SHIPPING
WHEN WILL I RECEIVE MY ORDER?
Your order will be carefully processed and shipped within 1 working day. Within the Netherlands you will usually receive your order within 2 working days. For international orders, delivery time varies between 2 to 5 business days.
What are the shipping costs?
Shipping costs are automatically calculated at checkout. Within the Netherlands, Belgium, Luxembourg and Germany, shipping is free from €125. Asámi has carefully determined the rates for other countries per destination. Click here for an overview per country.
WHICH COUNTRIES DO YOU SHIP TO?
Asámi ships within the Netherlands and to selected international destinations. During checkout you will automatically see whether shipping to your country is possible. If your country is not listed, please contact us. We are happy to see what is possible.
DELIVERY
HOW CAN I TRACK MY PACKAGE?
Once your order has been shipped, you will receive a tracking link that allows you to track your package.
WHAT IF I AM NOT AT HOME ON DELIVERY?
In that case, the carrier will usually inform you about a new delivery time or your package will be taken to a collection point nearby.
MY PACKAGE WAS MARKED AS DELIVERED, BUT I HAVE NOT RECEIVED ANYTHING. WHAT NOW?
First check around your home, with roommates or neighbors. If your package did not end up there, please contact us. We will help you carefully.
RETURNS AND REFUNDS
CAN I RETURN MY ASAMI ORDER?
Yes. If your Asámi product does not fully match what you had in mind, you can return it within 14 days of receipt within the statutory withdrawal period.
WITHIN WHICH PERIOD CAN I RETURN MY ORDER?
You have 14 days from the day of receipt to return your order within the statutory withdrawal period.
WHAT CONDITIONS MUST A RETURN MEET?
We ask that you return the Asámi product unworn, unwashed and in its original condition, with the original hang tags and packaging. This is how we guarantee quality for every customer.
HOW DO I REPORT A RETURN?
If you want to return your order, register your return via the return instructions on our website. After registration you have 7 days to return the product according to the indicated steps.
ARE THE COSTS FOR A RETURN SHIPMENT AT YOUR OWN ACCOUNT?
Yes. The costs for return shipping are at your own expense. We recommend that you send your return carefully and keep the shipping receipt in a safe place.
WHEN AND HOW WILL I RECEIVE MY REFUND?
As soon as we have received and processed your return in good order, we will refund the amount via the original payment method. This will be done within 14 days at the latest.
ARE SHIPPING COSTS ALSO REFUNDED?
If you return a complete order within the statutory withdrawal period, you will receive a refund of the purchase price and the standard shipping costs paid for the outward shipment. The costs for return shipping are at your own expense. If it is a partial return, the original shipping costs will not be refunded
WHAT HAPPENS IF MY RETURN DOES NOT MEET THE CONDITIONS?
If a return does not meet the stated conditions, we reserve the right not to accept it. In that case, we will contact you to coordinate this carefully with you.
I RECEIVED SOMETHING THAT IS WRONG. WHAT NOW?
Received a damaged or incorrect order? Contact us via the contact page. We will carefully monitor your situation and provide a suitable solution. Costs on our side are of course at our expense.
PRODUCTS
WHAT MAKES THE BAMBOO PLATINUM FABRIC UNIQUE?
Bamboo Platinum is a luxurious bamboo fiber with subtle stretch and a refined, rich finish. Silky soft on the skin, breathable, elegant and supple. In addition, the substance naturally has antibacterial properties.
Bamboo Platinum
- Cool in summer, warm in winter
- Light for hair and scalp
- Silky soft on the skin
- Remains in shape nicely
- Quick drying
ARE THE HEADSCARVES SUITABLE FOR EVERY SEASON?
Yes. The Bamboo Platinum feels airy and is comfortable to wear in different seasons. Exactly that balance makes it so popular as a daily basis with a luxurious look.
HOW SIZE ARE THE HEADSCARVES?
The dimensions can be found on the product page of each headscarf. This way you know exactly what to expect.
COLOR AND APPEARANCE
DOES THE COLOR IN THE PHOTO MATCH THE REAL PRODUCT EXACTLY?
We do everything we can to display colors as truthfully as possible. However, the display may differ slightly per screen or light.
WHY DOES A COLOR APPEAR DIFFERENT ON MY SCREEN?
This usually has to do with screen settings, brightness and color reproduction of your device. A subtle difference in nuance is therefore sometimes possible.
WILL SOLD OUT COLORS BE BACK?
Some colors return, others make way for something new. Sign up for our updates to be the first to know about new pieces in the collection, limited collections and colors that are available again.
USE AND STYLING
ARE YOUR HEADSCARVES SUITABLE FOR DAILY USE?
Yes. Asámi headscarves are made for daily use, with an eye for comfort, softness and a supple fabric. They feel pleasant on the skin, are lightweight and retain their elegant appearance.
WHICH HEADSCARF DO I CHOOSE FOR A QUIET LOOK?
For a calm look, preferably choose an Essential, or a headscarf with color-on-color stones. These pieces look refined, balanced and can be combined effortlessly.
WHICH HEADSCARF FITS A MORE OUTSTANDING STYLE?
For a more pronounced style, preferably choose the Icon Monogram in strong colors, or a headscarf richly set with stones. These pieces speak for themselves. Powerful, expressive and unmistakably present.
HOW DO I BEST WASH MY HEADSCARF?
We recommend treating your headscarf with care and always following the washing instructions on the label or product page. It is best to wash a headscarf with stones at a maximum temperature of 30 degrees and in a laundry bag. It is best to wash a hijab with a print cold and by hand. This way the fabric remains as beautiful as possible in appearance, color and suppleness.
CAN MY HEADSCARF PUT IN THE WASHING MACHINE?
I'd rather not. To maintain the quality and finish of your headscarf as beautifully as possible, we recommend washing a hijab with stones at a maximum of 30 degrees and in a laundry bag. It is best to wash a hijab with a print cold and by hand.
HOW DO I KEEP THE FABRIC BEAUTIFUL FOR A LONG TIME?
Avoid unnecessary rough treatment, high temperatures and aggressive detergents. Preferably iron your Asámi product on the inside or back, so that the refined finish remains beautiful for longer.
AVAILABILITY
WILL SOLD OUT ASAMI PRODUCTS BE BACK IN STOCK?
Some pieces return, others make way for something new. That depends on the piece and the collection planning.
HOW DO I STAY INFORMED OF NEW PRODUCTS?
Subscribe to our newsletter for updates and follow Asámi via Instagram and TikTok. This way you will be the first to know about new pieces in the collection, limited collections and colors that are available again.
DO YOU WORK WITH LIMITED COLLECTIONS?
Yes, part of our collection appears in limited numbers. In this way, Asámi leaves room for careful production and refinement in every detail.
CUSTOMER SERVICE
HOW DO I CONTACT CUSTOMER SERVICE?
For questions about your order, delivery or product, please contact us via the contact details on our website. We will help you with care and attention.
WHEN WILL I RECEIVE A REPLY TO MY MESSAGE?
We aim to answer your message within 2 working days. If this takes a little longer during busier times, we will of course get back to you as soon as possible.
ASAMI
WHAT DOES ASAMI STAND FOR?
Asámi stands for Bold Modest Fashion, based on freedom, curiosity and connection. This basis is reflected in headscarves with their own signature, refined in appearance and powerful in character. For women who move through the world on their own terms. Exceptional You.
WHAT SEPARATES ASAMI?
Asámi is for women who are not only attracted to our headscarves, but also to the vision behind them. A vision in which freedom, curiosity, self-expression and connection are central. We translate this basis into contemporary modest fashion for women who are on the move, think ahead and express themselves with strength and individuality.
WHAT CAN I EXPECT FROM ASAMI?
You can expect that all Asámi pieces are designed with care, with attention to appearance, quality and finish. Always with the ambition to create something that not only looks beautiful, but also feels special.










